Support

No Foldmetry account is required. Training questions, progress, and history work locally and are intended to remain available offline. A connection to Apple’s App Store services is required to load current product details, purchase, restore, and refresh entitlements.

1. Confirm the App Store purchase completed and was not cancelled, pending approval, refunded, or made with a different Apple Account.
2. Connect to the internet and reopen Foldmetry.
3. Open Settings → Restore Purchases.
4. For a subscription, confirm it is active in Apple subscription settings.
5. Restart the App and device, then try restore once more.

If it remains locked, email support with the product type and approximate purchase date. Do not send a password, full receipt, card number, or other payment credential.

Subscriptions are managed by Apple. Open Apple subscription settings, select Foldmetry, and follow Apple’s cancellation steps. Cancel at least 24 hours before the current term ends to avoid renewal. Deleting Foldmetry does not cancel the plan.

Apple determines introductory-offer eligibility for each Apple Account and subscription group. The purchase confirmation sheet shows whether a trial applies before you confirm. If it displays an immediate charge instead, the account is not currently receiving the trial.

It is a non-consumable unlock for Foldmetry Pro in this App. It can be restored through the purchasing Apple Account while the App remains distributed and compatible. It is not a promise that every device or operating-system version will be supported forever, or that unrelated future apps are included.

No. Family Sharing is not enabled for Foldmetry Pro Annual or Foldmetry Pro Lifetime in version 1.0. On another device, sign in with the Apple Account that made the purchase and use Settings → Restore Purchases.

Foldmetry 1.0 has no developer account or cloud-sync feature. Device backup and migration behavior is controlled by Apple, and local progress cannot be guaranteed to transfer. Pro purchase entitlements are separate and may be restored with the applicable Apple Account.

Please send the mode, difficulty, displayed question number or seed if shown, the answer choices, and a screenshot. Do not rely on a disputed question for a consequential school, job, or health decision. Foldmetry exercises are educational practice, not standardized assessments.

Foldmetry supports Dynamic Type and VoiceOver, and respects Reduce Motion for its custom motion and 3D interactions. Configure them in iOS/iPadOS Settings → Accessibility. If a question or control remains inaccessible, tell us the mode, device, text size, orientation, and assistive feature in use.

Include Foldmetry version/build, device model, iOS/iPadOS version, language, orientation, training mode and difficulty, expected behavior, actual behavior, and reproducible steps. A screen recording or screenshot helps. Remove notifications, Apple Account details, and other personal content before attaching it.