Direct support
Email Sidi Li
icubic3@icloud.comInclude your iPhone model, iOS version, FrameHabit version, what you expected, and what happened. Please do not attach private photos or sensitive personal information.
Compose support email直接支持
发送邮件给 Sidi Li
icubic3@icloud.com请注明 iPhone 型号、iOS 版本、镜练版本、你原本期待的结果及实际发生的情况。请勿附上私人照片或敏感个人信息。
撰写支持邮件The camera is unavailable
- Open Settings → Privacy & Security → Camera.
- Turn on access for FrameHabit.
- Return to FrameHabit, open Today or Learn, and choose a practice mission to enter the camera again.
Also make sure no other app is actively using the camera. If the issue continues, close and reopen FrameHabit, then restart your iPhone.
FrameHabit requires a physical iPhone for live camera practice. Simulator builds use a demonstration scene for development and do not represent camera hardware behavior.
相机无法使用
- 打开“设置”→“隐私与安全性”→“相机”。
- 为镜练开启访问权限。
- 返回镜练，从 Today（今日）或 Learn（学习）选择一个练习任务，再次进入相机。
同时请确认没有其他 App 正在占用相机。如问题仍存在，请关闭并重新打开镜练，然后重启 iPhone。
实时相机练习需要实体 iPhone。开发用模拟器会显示演示画面，不能代表真实相机硬件表现。
A captured photo was not saved
FrameHabit requests Photos add-only access when you choose to save. To review the permission:
- Open Settings → Apps → FrameHabit → Photos.
- Allow FrameHabit to add photos.
- Make sure your iPhone has available storage, then try again.
Add-only access lets FrameHabit save the photo you captured; it does not let the app browse your photo library. If automatic saving is off, use the save action after capture.
拍摄的照片没有保存
当你选择保存时，镜练会请求照片的“仅添加”权限。检查方法：
- 打开“设置”→“App”→“镜练”→“照片”。
- 允许镜练添加照片。
- 确认 iPhone 有足够可用存储空间，然后重试。
“仅添加”权限允许镜练保存你刚拍摄的照片，但不能浏览你的照片图库。如已关闭自动保存，请在拍摄后使用保存操作。
Live coaching looks slow or inaccurate
FrameHabit evaluates live frames on device. Results naturally vary with light, motion, scene complexity, lens choice, and iPhone hardware.
- Clean the camera lens and use steady two-handed framing.
- Give the scene a moment to settle after moving the phone.
- Use a well-lit subject with clear separation from the background.
- Use the level line and score as practice guidance, not an absolute judgment.
- If performance remains unusual, close other demanding apps and restart FrameHabit.
No internet connection is required for camera coaching.
实时指导较慢或不准确
镜练在设备端评估实时画面。结果会自然受到光线、移动、场景复杂度、镜头选择及 iPhone 硬件的影响。
- 擦拭相机镜头，并用双手稳定取景。
- 移动手机后，稍等片刻让画面稳定。
- 选择光线充足、与背景区分清晰的主体。
- 将水平线和评分视为练习建议，而不是绝对判断。
- 如表现仍异常，请关闭其他高负载 App 并重启镜练。
相机指导无需网络连接。
Pro purchase or restoration
I already purchased Pro
Confirm that you are signed in with the same Apple Account used for the original purchase. In FrameHabit, open Settings or the Pro screen and choose Restore Purchases. Keep an internet connection available while Apple verifies the purchase.
I want to cancel the annual subscription
Open Settings → your name → Subscriptions → FrameHabit, or visit Apple Subscriptions. Cancel at least 24 hours before renewal. Deleting FrameHabit does not cancel a subscription.
I need a refund
Apple handles App Store billing and refund decisions. Visit Report a Problem. The developer cannot directly refund an App Store transaction.
The price is different from this site
The purchase sheet in FrameHabit shows the authoritative current price, billing period, currency, and any trial eligibility for your Apple storefront.
Pro 购买或恢复购买
我已经购买过 Pro
请确认当前登录的是最初购买时使用的同一 Apple 账户。在镜练的“设置”或 Pro 页面中选择“恢复购买”。Apple 验证购买时请保持网络连接。
我想取消年度订阅
打开“设置”→你的姓名→“订阅”→“镜练”，或访问 Apple 订阅。请至少在续订前 24 小时取消。删除镜练不会取消订阅。
我需要退款
App Store 计费与退款决定由 Apple 处理。请访问 报告问题。开发者无法直接退还 App Store 交易款项。
显示的价格与本网站不同
镜练中的购买面板会显示你所在 Apple 商店地区当前有效的价格、计费周期、币种及试用资格，应以该信息为准。
Practice progress and local data
FrameHabit stores progress, scores, streaks, and preferences locally on your iPhone. There is no FrameHabit account or developer cloud backup.
- Deleting the app can remove its local practice data.
- Data may return with an iPhone backup restore depending on your Apple backup settings.
- Purchases are separate from practice data and may be restorable through the original Apple Account.
练习进度与本地数据
镜练会将进度、评分、连续练习天数和偏好保存在你的 iPhone 本机。镜练没有账号，也不提供开发者云端备份。
- 删除 App 可能会移除本地练习数据。
- 是否能通过 iPhone 备份恢复数据，取决于你的 Apple 备份设置。
- 购买权益与练习数据相互独立，通常可通过原 Apple 账户恢复。
Requirements and privacy
FrameHabit v1.0 is designed for iPhone and requires iOS 17 or later. A network connection is not needed for lessons or live camera analysis, but Apple may require one for purchases, restoration, or subscription management.
FrameHabit has no accounts, advertisements, tracking, or server photo uploads. Optional anonymous usage analytics can be turned off in Settings. Read the complete Privacy Policy and Terms of Use.